Do Eterna Packs affect the flavor or aroma of my products?

No. Eterna Packs are designed to protect terpenes and maintain original flavors and aromas using advanced humidity control technology.

Will Eterna Packs over-humidify my storage container?

No. Each pack uses precision two-way humidity control to maintain safe and consistent moisture levels.

Which Eterna Pack should I use for my container?

Use Eterna Mini (1.5g) for 7–14g containers and Eterna Standard (4g) for containers up to 28g.

How long will an Eterna Pack last?

Eterna Packs last until fully saturated. Most packs remain effective for several weeks to months depending on conditions.

Can I use multiple Eterna Packs in one container?

Yes. Multiple packs can be used in larger containers or bulk storage to maintain consistent humidity.

Privacy Policy

Last Updated: December 19, 2025

At Eterna Packs, your privacy is very important to us. We are fully committed to protecting the personal information you share with us and providing full transparency about how we collect, use, and store your data. This Privacy Policy explains our practices, your rights, and how we maintain the confidentiality of information when you interact with our website, products, and services.

1. Scope of This Privacy Policy

This Privacy Policy applies to all websites, products, and services owned or operated by Eterna Packs, including our humidity packs, airtight containers, and related packaging solutions for herbs, hemp, and tobacco. It covers all visitors, customers, and business partners who interact with Eterna Packs online or offline. By using our website or services, you consent to the collection and use of your personal information as outlined in this policy. This policy also applies to future products and services we may offer under the Eterna Packs brand.

2. Information We Collect

We may collect several types of personal and non personal information to better serve you and improve our products:

Contact Information: Name, email address, phone number, billing and shipping address, and other relevant contact details.
Account Information: Usernames, passwords, account preferences, and purchase history.
Website Interaction: IP address, browser type, device type, operating system, page views, click patterns, and other usage metrics.
Communications: Emails, chat messages, customer support interactions, and text (SMS) messages.
Marketing Preferences: Your consent to receive newsletters, promotions, or updates about products and services.

We collect this information directly from you when you make purchases, communicate with us, subscribe to newsletters, or participate in surveys. Additionally, some data is collected automatically when you browse our website through cookies or other tracking technologies.

3. How We Use Your Information

Eterna Packs uses your personal information to provide you with the highest level of service and to improve your overall experience. We may use your information for:

Order Processing and Customer Support: To process purchases, provide order confirmations, and respond to inquiries efficiently.
Marketing Communications: To send you product updates, promotions, and newsletters if you have opted in.
Website and Product Improvement: To enhance our website functionality, product offerings, and user experience based on usage patterns.
Market Research and Analysis: To better understand customer preferences and trends, allowing us to offer products that meet your needs.
Legal and Regulatory Compliance: To comply with applicable laws, respond to legal requests, and enforce our website terms and conditions.

Important: Eterna Packs does not use personal information to promote the consumption of cannabis or any other controlled substances. All communications are designed to inform about our packaging and preservation products only.

4. Text Message (SMS) Program

If you choose to provide your mobile phone number, you may receive text messages from Eterna Packs about orders, updates, and promotions:

You must be 18 years or older to participate.
Providing your phone number is completely voluntary, and consent is not required to access our website.
Standard messaging rates may apply depending on your carrier.
You can opt out of receiving messages at any time by following the instructions included in the messages.

Messages are sent using automated systems via third party providers. While we take every precaution to ensure delivery, delays or failures may occur due to factors outside our control.

5. Chatbot Use

Eterna Packs may provide access to a website chatbot for general assistance:

The chatbot helps answer questions about our products, shipping, and services, but it does not constitute legal advice, contracts, or binding agreements.
Information shared via the chatbot is for convenience only and should be confirmed with our customer support team when necessary.
The chatbot may use cookies to maintain chat history and improve your interaction during a session.

6. Sharing Your Information

We respect your privacy and only share personal information in specific circumstances:

Service Providers: Companies that help us process payments, ship products, or provide IT and technical support.
Business Partners: Trusted partners may receive information necessary to provide services or fulfill orders.
Legal Authorities: We may disclose information when required by law, court order, or to protect public safety and enforce our legal rights.

All third parties receiving your information are required to follow strict confidentiality practices in line with this Privacy Policy.

7. Data Security

We implement comprehensive physical, technical, and administrative safeguards to protect your personal information:

All sensitive online transactions are secured using SSL encryption.
Access to personal information is limited to authorized personnel only.
We recommend using strong passwords, secure devices, and up to date browsers when interacting with our website.

While no online transmission is entirely secure, we strive to use industry standard methods to keep your data safe.

8. Cookies and Tracking

Eterna Packs uses cookies and similar technologies to enhance your browsing experience:

Cookies help analyze website traffic, measure popular pages, and improve functionality.
They allow us to remember your preferences and maintain login sessions.
Click through tracking in emails allows us to evaluate engagement and improve communications.

You can manage cookies and tracking through your browser settings, including the option to block or delete cookies.

9. Your Rights

Under applicable privacy laws such as the California Consumer Privacy Act (CCPA), you may have the following rights:

Access: Request information about the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete personal information.
Deletion: Request deletion of personal information we maintain.
Opt Out: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

10. Children’s Privacy

Eterna Packs does not knowingly collect information from children under 13 years old. If we discover that we have inadvertently collected personal information from a child, we will promptly delete it.

11. Third Party Links

Our website may include links to other websites for convenience. Eterna Packs is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically for the latest information.

13. Contact Us

For questions, concerns, or privacy requests, please contact us:

Eterna Packs
Email: [email protected]
Phone: 789-777-123
Address: United States Of America