Do Eterna Packs affect the flavor or aroma of my products?

No. Eterna Packs are designed to protect terpenes and maintain original flavors and aromas using advanced humidity control technology.

Will Eterna Packs over-humidify my storage container?

No. Each pack uses precision two-way humidity control to maintain safe and consistent moisture levels.

Which Eterna Pack should I use for my container?

Use Eterna Mini (1.5g) for 7–14g containers and Eterna Standard (4g) for containers up to 28g.

How long will an Eterna Pack last?

Eterna Packs last until fully saturated. Most packs remain effective for several weeks to months depending on conditions.

Can I use multiple Eterna Packs in one container?

Yes. Multiple packs can be used in larger containers or bulk storage to maintain consistent humidity.

Terms & Conditions

Welcome to Eterna Packs. These Terms and Conditions (“Terms”) govern your use of the Eterna Packs website (the “Site”), purchase of our products, and any related services. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Reach of These Terms

These Terms apply to all users of the Site, including individuals, businesses, or other entities. The Site provides information about our humidity packs, airtight containers, and related packaging solutions for herbs, hemp, and tobacco. These Terms also govern all purchases, communications, and interactions related to Eterna Packs products.

2. Orders and Acceptance

By placing an order, you make an offer to purchase products under these Terms.
Orders are not binding until confirmed via email by Eterna Packs.
Eterna Packs reserves the right to accept or reject any order at its sole discretion, including for regulatory, legal, or inventory reasons.
All prices, availability, and shipping estimates are subject to change without notice until your order is confirmed.

3. Shipping and Fulfillment

Orders are processed Monday to Friday, typically within 24 to 48 hours. Orders after the cut off time or during high volume periods may take up to 10 business days to ship.
Products are shipped via a trusted 3PL provider, with tracking information sent via email.
All orders are insured for transit.
Users in U.S. legal cannabis states must ensure compliance with all local regulations when ordering and receiving products.

4. Returns, Refunds, and Exchanges

Due to the nature of our products, returns or exchanges are limited.
Defective or damaged products may be repaired or replaced at Eterna Packs’ discretion.
For full details, refer to our Return & Refund Policy: [link to policy].
Users should contact us promptly with order numbers and details for any warranty or return claims: [email protected].

5. Warranty

Eterna Packs offers a limited warranty for defective products during the warranty period.
Remedies include replacement or repair of defective items only.
Warranty does not cover damage caused by misuse, improper storage, or third party handling.

6. Intellectual Property

All content on the Site, including text, images, graphics, logos, software, and product information, is the property of Eterna Packs or its licensors.
You may not copy, modify, redistribute, reverse engineer, or sell any content without written permission.
Proprietary notices and attributions must remain intact.

7. Prohibited Use

You agree not to:

Use the Site for any illegal or unauthorized purpose, including violations of U.S. federal or state law.
Interfere with the Site, servers, or networks.
Use automated systems to access the Site excessively.

8. Links to Third Party Sites

The Site may contain links to third party websites.
Eterna Packs is not responsible for third party content, policies, or practices.
Use of third party sites is at your own risk.

9. International Users

The Site is operated from Indonesia, with fulfillment primarily in the U.S.
Users accessing the Site from outside these regions are responsible for compliance with local laws.
Products must only be purchased and received in jurisdictions where such items are legal.

10. Limitation of Liability

The Site and products are provided “as is,” without warranties of any kind.
Eterna Packs is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.
Liability for defective products is limited to the purchase price of the affected items.

11. Indemnification

You agree to indemnify, defend, and hold harmless Eterna Packs, its officers, directors, employees, and affiliates from claims, damages, or expenses arising from:

Your use of the Site or products
Violation of these Terms
Violation of any applicable law, regulation, or third party right

12. Electronic Communications

By providing your email or phone number, you consent to receive communications regarding orders, promotions, or updates.
Consent is voluntary and can be withdrawn at any time.

13. Changes to Terms

Eterna Packs may update these Terms at any time.
The latest version will be posted on the Site.
Users are encouraged to review these Terms periodically.

14. Governing Law

These Terms are governed by Indonesian law.
For U.S. order fulfillment, users agree to comply with applicable state laws.
Any disputes will be resolved in the courts of Indonesia, unless otherwise required by law.

15. Contact Information

For questions regarding these Terms:

Eterna Packs
Email: [email protected]
Phone:789-777-123
Address:United States Of America: